Avaya Aura Call Center Elite
The Most Widely Used Contact Center Solution in the World.
Intelligent, Personalized Contact Routing Makes the Perfect Match Between Your Agents and Customers Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura¡¦¡¦Call Center Elite helps to ensure the right resources are readily available to your customers Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer's needs.
Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.